Shipping policy
e thank you for your Essential Beauty Pro order. Please note below our shipping policies below:
U.S. Domestic Order Processing Time
Please allow 7-10 business days to process your order. Business days include Monday through Friday and exclude holidays and weekends. We offer USPS/UPS Ground standard shipping. Delivery options for PO Box addresses & U.S. military base locations available. Essential Beauty Pro observes all federal, state, and cultural holidays celebrated in the United States. Once an order has been placed, we cannot cancel it in our system. All sales are final.
International Orders
Essential Beauty Pro does NOT cover any duties, taxes, or customs fees that may incur with international shipments. These charges are NOT included in Essential Beauty Pro shipping fees. Please contact your local customs office for more information regarding these fees.
Incorrect Shipping Information
In the event a package is returned to Essential Beauty Pro due to an incorrect or incomplete shipping address provided by a customer, the customer was not home for delivery or if the package exceeded the maximum amount of time to be held at a pick-up location, the customer will be responsible for the redelivery costs. Essential Beauty Pro is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer; no refunds will be provided if any parts of the address are incorrect. Once an order has been submitted, no edits or cancellations can be made. No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
Lost or Stolen Packages
Essential Beauty Pro is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Essential Beauty Pro will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate. It is up to the customer to provide an accurate address when entering their shipping information. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.
Damaged or Missing Products
It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. If any item is damaged upon arrival, please send an email to hello@essentialbeautypro.com with photos of the damage and necessary information to support your claim and we will be happy to assist you. Essential Beauty Pro reserves 30 days to reship any reported missing or damaged items from the initial shipment date. All missing & damaged claims must be submitted within five (5) days, along with photo evidence to ensure proper resolution.
Items Out of Stock
We strive to have all our products available for immediate shipment. Due to popularity and high demand for our products, some products may become back-order items. We will take all necessary steps to advise you in a prompt manner if this situation occurs. We will send out all available items and provide store credit for the items currently unavailable.
Return Policy
Our company is committed to providing products that are of high quality to you, our valued customer. All sales are final. No refunds or exchanges will be granted for any reason except when you receive an incorrect order or if an order takes more than 7-10 business days to ship. Orders that are damaged during shipment will need to have a claim filed with carrier selected at checkout.